Reality Check: Employee Engagement

Employee engagement and employee experience are not rocket science and they are not made effective by tactics or manipulation. As hard as they try, leadership doesn’t get to determine what is or isn’t engaging to the team.

hen that misconception is mixed with a lack of quantitative analysis, it’s wasted resources-pure and simple. When quantitative evidence is not contextually analyzed using qualitative inputs, it completely misses the boat. O. C. Tanner recently released the results of new research on this subject.

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Too True to Tell: Confession of a Non-Transvestite

The day I got into an argument with a bill collector about whether I was a man or a woman was the day I decided no longer to correct the error with callers. From that day until recently I just answered to the random “Sir” without offence or explanation. But something happened a couple of years ago that shook that foundation. I shook it off, regained my bearings, and went on with business as usual. That is, until today . . .

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Don’t Blame the Jelly: Breaking the Chain of Toxic Relationships

You’ve got to “bring it” to get it and to “bring it right” takes a process of inside-out healing from the past. There is no auto-magic, overnight list of do-betters that will result in the change you want in relationships. You have to address what’s wrong from the inside-out.

The reason we wind up in repeated non-affirming and unedifying relationships has less to do with known expectations, and more to do with the hidden expectations that elude us.

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THE 6-MINUTE $20 MILLION SPEECH

Peabody Award Winner, Fred McFeely Rogers, has been lauded for cinching the $20 million funding for public television. What is less discussed is what it was about his testimony that won the day. Here is what can be learned from this crucial 6-minute speech that gave the committee leader “goosebumps for the first time in two days.”

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CUSTOMER COMPLAINS – STAFF CALLS OUT THE “FIRING SQUAD”

Again, Starbucks corporate office rightfully apologized for an unfortunate, poorly handled, incident at one of their stores. Given the company’s history of addressing similar matters, they took further action to ensure no further such occurrences. There appears to be no transparency, however, with respect to what that action entailed. But that is a matter for another blog post. Let’s hit the rewind button here.

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