Again, Starbucks corporate office rightfully apologized for an unfortunate, poorly handled, incident at one of their stores. Given the company’s history of addressing similar matters, they took further action to ensure no further such occurrences. There appears to be no transparency, however, with respect to what that action entailed. But that is a matter for another blog post. Let’s hit the rewind button here.Read More CUSTOMER COMPLAINS – STAFF CALLS OUT THE “FIRING SQUAD”
“I’m a perfectionist.” How many times have you heard that from a coworker, supervisor or in an interview? At first light, you might think this individual is perfect for detail-oriented tasks. You might consider them for supervisory work that requires a detailed review of subordinate work products. But, is this character trait really what the organization needs?Read More PURSUIT OF PERFECTION: ENEMY OF INNOVATION
Many successful and powerful people are suffering stress and chaos perpetuated by a past that they do not realize is affecting them. I am a prime example. While I saw life through trauma-stained glasses, I earned two degrees, had songs recorded by a famous singing group, wrote a thesis that resulted in a Prison Fellowship partnership for an ex-offender reintegration program in my area. Everybody was impressed. The whole time I was clueless-at-the-helm because my personal life was in shambles and I did not know why. Many lives are affected by a single life changed. I live to facilitate that change in others.Read More Don’t Chase the Marketplace! Cause the Right Market to Chase You
Several of my clients have wondered whether employee engagement is better than employee experience methods. Some expressed the view that “employee experience” is just another name for “employee engagement.” They wanted to know what is the difference and if there is a difference, which should be their focus. Employee experience is much more than traditional employee engagement. Employee experience cuts to the core of why employee engagement has been difficult to define and, often, inappropriately measured.Read More EMPLOYEE EXPERIENCE OR EMPLOYEE ENGAGEMENT?
Behaviorist Linda F. Williams suffered decades of abuse that blinded her from being able to see the very patterns that were trapping her in a toxic relationship and resulting in her own low self-esteem. She spent seven years writing her book, Whose Apple is it, Anyway!, and came out on the other side a changed woman. Today the Grand Rapids, Michigan-based coach is helping women transform their personal lives with, Whose Apple Dynamic Coaching and Consulting Services, so they can take charge of their professional ones.Read More SHE’S GETTING REVENGE FOR THE ABUSE SHE SUFFERED BY HELPING OTHERS WORK THROUGH THEIR OWN TRAUMAS
Research detailed in the Human Resource Management Review determined that experiential emotional intelligence training is more effective than traditional lecture-based training. The study advised that coaching, relevant practice, and feedback are the ways to effectively influence emotional intelligence in your teams. Lectures are not enough. Because Emotional Intelligence Training is Not Enough If your emotional intelligence programs […]Read More Emotional Intelligence: How to Multiply Return on Your Training Investment
In my opinion, the greatest misinformation we women have received is that you have to act as a man to get ahead in a man’s world. How’s THAT working for us? All the emotional intelligence training this side of the sun is no good absent overcoming the lie that being someone else, of any gender, […]Read More Who Decided Pink was Blue? One Man’s Message to Women Leaders