The day I got into an argument with a bill collector about whether I was a man or a woman was the day I decided no longer to correct the error with callers. From that day until recently I just answered to the random “Sir” without offence or explanation. But something happened a couple of years ago that shook that foundation. I shook it off, regained my bearings, and went on with business as usual. That is, until today . . .Read More Too True to Tell: Confession of a Non-Transvestite
Again, Starbucks corporate office rightfully apologized for an unfortunate, poorly handled, incident at one of their stores. Given the company’s history of addressing similar matters, they took further action to ensure no further such occurrences. There appears to be no transparency, however, with respect to what that action entailed. But that is a matter for another blog post. Let’s hit the rewind button here.Read More CUSTOMER COMPLAINS – STAFF CALLS OUT THE “FIRING SQUAD”
“I’m a perfectionist.” How many times have you heard that from a coworker, supervisor or in an interview? At first light, you might think this individual is perfect for detail-oriented tasks. You might consider them for supervisory work that requires a detailed review of subordinate work products. But, is this character trait really what the organization needs?Read More PURSUIT OF PERFECTION: ENEMY OF INNOVATION
Many successful and powerful people are suffering stress and chaos perpetuated by a past that they do not realize is affecting them. I am a prime example. While I saw life through trauma-stained glasses, I earned two degrees, had songs recorded by a famous singing group, wrote a thesis that resulted in a Prison Fellowship partnership for an ex-offender reintegration program in my area. Everybody was impressed. The whole time I was clueless-at-the-helm because my personal life was in shambles and I did not know why. Many lives are affected by a single life changed. I live to facilitate that change in others.Read More Don’t Chase the Marketplace! Cause the Right Market to Chase You
Several of my clients have wondered whether employee engagement is better than employee experience methods. Some expressed the view that “employee experience” is just another name for “employee engagement.” They wanted to know what is the difference and if there is a difference, which should be their focus. Employee experience is much more than traditional employee engagement. Employee experience cuts to the core of why employee engagement has been difficult to define and, often, inappropriately measured.Read More EMPLOYEE EXPERIENCE OR EMPLOYEE ENGAGEMENT?
In my opinion, the greatest misinformation we women have received is that you have to act as a man to get ahead in a man’s world. How’s THAT working for us? All the emotional intelligence training this side of the sun is no good absent overcoming the lie that being someone else, of any gender, […]Read More Who Decided Pink was Blue? One Man’s Message to Women Leaders
The news is replete with upheaval on all societal fronts. If we are deliberate in our analysis, we might miss nuances that go below the surface with respect to organizational culture. Because culture is comprised of the sum total of all individual perspectives, what brews below the surface of individual team members can insidiously interfere with cultural transformation and the strategic mission. This dynamic must be address at the individual human level. It involves all things that we cannot see.Read More PHONY APPLE SEED