Too True to Tell: Confession of a Non-Transvestite

The day I got into an argument with a bill collector about whether I was a man or a woman was the day I decided no longer to correct the error with callers. From that day until recently I just answered to the random “Sir” without offence or explanation. But something happened a couple of years ago that shook that foundation. I shook it off, regained my bearings, and went on with business as usual. That is, until today . . .

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CUSTOMER COMPLAINS – STAFF CALLS OUT THE “FIRING SQUAD”

Again, Starbucks corporate office rightfully apologized for an unfortunate, poorly handled, incident at one of their stores. Given the company’s history of addressing similar matters, they took further action to ensure no further such occurrences. There appears to be no transparency, however, with respect to what that action entailed. But that is a matter for another blog post. Let’s hit the rewind button here.

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Don’t Chase the Marketplace! Cause the Right Market to Chase You

Many successful and powerful people are suffering stress and chaos perpetuated by a past that they do not realize is affecting them. I am a prime example. While I saw life through trauma-stained glasses, I earned two degrees, had songs recorded by a famous singing group, wrote a thesis that resulted in a Prison Fellowship partnership for an ex-offender reintegration program in my area. Everybody was impressed. The whole time I was clueless-at-the-helm because my personal life was in shambles and I did not know why. Many lives are affected by a single life changed. I live to facilitate that change in others.

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EMPLOYEE EXPERIENCE OR EMPLOYEE ENGAGEMENT?

Several of my clients have wondered whether employee engagement is better than employee experience methods. Some expressed the view that “employee experience” is just another name for “employee engagement.” They wanted to know what is the difference and if there is a difference, which should be their focus. Employee experience is much more than traditional employee engagement. Employee experience cuts to the core of why employee engagement has been difficult to define and, often, inappropriately measured.

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PHONY APPLE SEED

The news is replete with upheaval on all societal fronts. If we are deliberate in our analysis, we might miss nuances that go below the surface with respect to organizational culture. Because culture is comprised of the sum total of all individual perspectives, what brews below the surface of individual team members can insidiously interfere with cultural transformation and the strategic mission. This dynamic must be address at the individual human level. It involves all things that we cannot see.

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